L-3 EOTech Holographic Weapons Systems

Contacting Repair & Service

Repair & Service Needs

Prior to contacting EOTech's Repair & Service Department, please ensure that you have reviewed the sections on Troubleshooting, FAQs, and Documentation. Possibly, your questions may be answered in these areas.

Here are additional areas that Repair & Service may be able to assist you in:

Status of a repair/Obtaining a Return Authorization Number via phone
Package tracking information
Post-sales inquiries
Technical Questions not covered in the FAQs section
Other miscellaneous questions or concerns

Repair & Service Contact Info

For any of the areas mentioned, please contact Repair & Service, 9am (0900) - 4pm (1600) hrs, Monday - Friday, Eastern Standard Time, U.S.A.

Email: Doreen Flummerfelt
Phone: (734) 741-8868, and when prompted, select Post Sales Product Support (#8)
Fax: (734) 741-8221

All emails, phone calls, and faxes will usually be responded to on the same business day. If the communication is received outside of normal business hours, the communication will be responded to the following business day.

If you have a pre-sales inquiry please call (734) 741-8868, and when prompted, select Sales (#1).

When shipping to EOTech's Repair & Service Department, please use the following address line:

Attn: Repair & Service Dept., RA# ______ (if applicable)
L-3 EOTech
1201 E. Ellsworth Road
Ann Arbor, MI 48108

If not shipping to the Repair & Service Department, please use the appropriate Attn: line. All EOTech shipping and receiving takes place at this address.

This Holographic Weapon Sight must be exported from the United States in accordance with Export Administration Regulations ECCN 0A987. Diversion contrary to U.S. law is prohibited. In accordance with U.S. law (Title 15 CFR part 746 and Supplement No. 1 to Part 774; and Title 31 CFR) resale/re-export or transfer of Holographic Weapon Sight Models 552, 551, 512, 511, 4X magnifier and 3X magnifier to certain designated countries is prohibited without prior written consent of the U.S. Department of Commerce. The Holographic Weapon Sight Models 553, 557 and 555 are controlled under U.S. International Traffic in Arms Regulations (ITAR) and may not be exported without proper authorization by the U.S. Department of State.